Returns & Exchanges
At Kauai Coffee Company, we want you to enjoy every sip of our island-grown beans; if you are not completely satisfied with your purchase, we are here to help with a return or replacement.
Contact Support
Email our customer service team within 30 days of your delivery date with your order number and the reason for your request.
Verification
For quality control purposes regarding our food products, please provide a photo of the packaging and the batch code found on the bag.
Return Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to our roasting facility.
Refund or Replacement
After we receive your returned item, we will process a full refund to your original payment method or ship out a fresh replacement bag immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing